|
|
|
Customer Relationship Management is all about putting customers first to build relationships, nurture loyalty and increase customer retention, all of which reduce costs, increase sales and ultimately improve profitability. In iVision we have expertise in developing and analyzing custom CRM/SFA applications. We also customize different CRM application like RELAVIS.
RELAVIS has three modules e-sales,e-marketing and e-services.
Relavis E-sales: From defining telemarketing and cold calling targets, to managing leads through your sales cycle, and winning new business, RELAVIS e-sales provides you with tools to know who your next customer may be, who you compete with, what you are trying to sell, and the actions that need to take place for you to win that business. RELAVIS eSales Express is a “lite” version of our eSales solution in performance and price.eSales Express is perfect for service and support staff members who indirectly contribute to an organization’s sales successes.An organization can increase customer awareness, reduce operational costs and share account activities almost instantaneously. Turn around time is quick, and as a result, customer loyalty is heightened.
Relavis E-Service: RELAVIS eService is designed to meet the needs of organizations that want to improve their direct customer service. Support teams can use it to record, act on, and resolve customer requests arriving through any of a number of communication channels, including conventional mail, email, telephone calls, web site interfaces, interactive messaging tools, and face-to-face interactions at service outlets. The intended users are first level support agents and their immediate operational management; second level and higher level support personnel; as well as customers themselves.
Relavis E-Marketing: RELAVIS eMarketing module is an affordable and easy to use tool that tracks the execution and effectiveness of integrated marketing campaigns and events. Whether they are individual initiatives or long-term complex campaigns, Relavis eMarketing provides you with the structure and information you need to optimize your time and resources. Resulting ROI data will allow your organization to quickly pinpoint which initiatives are most effective.
In Ivision software we customise the product acording to client's reqiurment.
RELAVIS CRM efficiently and effectively manages all customer interaction allowing your organization to increase sales and productivity through stronger customer relationships.
|
|
|
